Terms and Conditions

Section 1. Installation Work

1. All electrical installation work will comply with BS7671: 2018 and any amendments in force at the time of the works.
2. All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
3. Electrical Installation and Minor Works certificates and Building Regulations notifications issued by Trevor Wright Electrical Ltd cover only those works installed by Trevor Wright Electrical Ltd.
4. Where work is to extend or modify existing circuits, costs estimated assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
5. No addition or alteration will be carried out to rubber insulated (VIR) or lead sheathed cables
6. Where existing light fittings, sockets or switches require removal or repositioning best endeavours will be made to avoid damage and to refit to an acceptable standard. We cannot be held responsible for any damage that may occur due to the age and condition of the surround walls or ceilings. Any remedial repair work required can be quoted for separately. However, employing a specialist fitter may be prudent, to ensure a fully satisfactory reinstatement.
7. Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.
8. Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to ensure a fully satisfactory reinstatement.
9. Unless agreed beforehand, chases to walls, etc. will be left un-filled. Final finishing of skim coat plaster and final decoration is excluded.
10. Trevor Wright Electrical Ltd will endeavour to undertake installation work to a clean standard. However, some additional vacuuming and cleaning down of surfaces should be expected afterwards. Any equipment susceptible to damage from dust (e.g. video or computer equipment) must be removed from the work area prior to Trevor Wright Electrical Ltd arrival.
11. Unless agreed beforehand, components supplied by Trevor Wright Electrical Ltd for re-wiring will be standard White.
12. Trevor Wright Electrical Ltd will not guarantee any materials supplied by the Customer.
13. It is your duty to inform us of any hazardous materials which may be present in your property. If we are to expose any hazardous material that we were not made aware of, we will inform you and you will be asked to instruct a specialist for the removal of said material, this could result in your works being placed on hold until such time.
14. Whilst undertaking the installation work at the property, the client is required to provide water and power free of charge
15. Power may be interrupted at any time and for prolonged periods. Sensitive equipment such as computers or important health monitoring devices should be taken offline or pointed out to us before work commences.
16. Any important or critical systems or appliances should be made known at the start of work and checked at the end by the client to ensure they have power and are operating correctly. Trevor Wright Electrical Ltd will not be responsible for inconsequential loss or damage as a result of necessarily disconnecting the power in order to undertake the required work.
17. Where access equipment has been set up on site, Trevor Wright Electrical Ltd does not authorise or allow any third-party use. Any unauthorised operation, use, movement, alteration or interference with said equipment is at the individual’s own risk
18. Removing power from an appliance, especially one that is near its end of life can sometimes result in it failing to switch back on or operate correctly afterwards. Trevor Wright Electrical Ltd will not be responsible for inconsequential loss or damage as a result of the incorrect operation of any appliance upon the restoration of power.
19. Where practicable, it is recommended that any electrical work is booked for a time when other trades are not present in order to avoid logistical issues (site parking, suitable working room, reduction of trip hazards etc.), as well as issues surrounding our need to isolate power which may be required for tools or lighting others may be using.
20. If we are required to work on a project in conjunction with other trades of a client’s choosing such as a builder, plumber etc., it will be assumed the client has performed due diligence to ensure third party trades are properly insured and accredited and that they will conduct their work in a professional manner. If any other trade on site exhibits working practices which are considered to be dangerous, unprofessional or in any way unworkable or incompatible with the working standards of Trevor Wright Electrical Ltd, the right is reserved to postpone or cancel in full any scope of works or booked job with charges levied for any time and materials supplied to date.
21. Projects involving multiple days such as full building refurbishments and rewires where the planning is being overseen by a third party must nominate a project manager responsible for relaying up-to-date information on scheduling, delays and client expectations to Trevor Wright Electrical Ltd. Where planning is lacking and results in missed deadlines or delays which risk affecting scheduling arrangements for other clients of Trevor Wright Electrical Ltd, the right is reserved to postpone or cancel in full any scope of works or booked job with charges levied for any time and materials supplied to date.

 

Section 2. Exclusions

1. Clearing and / or moving of furniture and other items blocking access to work areas are not included.
2. Re-decoration and final making good is excluded from quoted costs.
3. Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included.

 

Section 3. Pricing, Extras and Variations

1. All extras and variations must be agreed prior to commencement.
2. The estimate assumes continuous and unhindered access to the site by prior arrangement with you.
3. Unless stated otherwise, the costs estimated assume standard working hours between the hours of 08:00 hrs – 17:00 hrs Monday to Friday inclusive. Work required outside these hours may attract out of hours premium rates.
4. All estimates are valid for a date of 30 days from the date of issue.

 

Section 4. Risk and Title of Goods and Property

1. The risk in all goods supplied shall pass to the Client upon delivery.
2. All goods supplied shall remain property of Trevor Wright Electrical Ltd until all sums due have been paid in full.
3. The client is responsible for ensuring that the property is insured for the duration of the installation work.

 

Section 5. Warrantee

Trevor Wright Electrical Ltd warrants its installation work to be defect free for a period of twelve months from invoice date. Such cover does not extend to goods not supplied by Trevor Wright Electrical Ltd, physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.

 

Section 6. Payment

Unless otherwise agreed with you by us, we will issue an invoice for the full amount due on completion of the Services. Invoices will be due for payment 14 days from the day on which we despatch the invoice to you. All payments will be in pounds Sterling.

 

Section 7: Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01603 737360 or email us at office@trevorwrightelectrical.com and we aim to respond within seven days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

Section 8: Notice of the Right to Cancel

1. You may cancel any job at any time
2. If work has already commenced then you will be invoiced for time and materials up to that point
3. If specialist fixtures, fittings or materials have been ordered then their return may be subject to a restocking fee imposed on us by our suppliers
4. Goods delivered to site remain the property of Trevor Wright Electrical Ltd and will need to be returned complete, in unopened and undamaged packaging or paid for in full.
5. Design, surveying, inspection, testing or planning work, (where already completed) may be charged for.

 

Section 9: Force Majeure

We will not be liable to you for any failure to perform our obligations under this Agreement where that failure results from any cause outside our reasonable control, including but not limited to natural occurrences, disruption of power supplies, the action of third parties or industrial action.

These Terms and Conditions do not affect your statutory rights as governed by Law for England and Wales.